CODE OF CONDUCT & PRACTICE

CODE OF PRACTICE POLICY

• All courses are professionally developed with the cooperation of the relevant industry and are conducted by professional trainers.

• Assessment and Recognition of Prior Learning (RPL) will be made available to all participants. Your Trainer may also be able to guide you to further training

• If a client has a complaint of any sort, please feel free to inform your Trainer or Course Coordinator. Summit Employment & Training respects values and actively seeks comments whether favourable or unfavourable from all customers. All complaints about the services provided by Summit Employment & Training will be treated seriously, promptly and with confidentiality. For this reason Summit has implemented a Client and Personnel Grievance Policy and Procedure.

• All client information is maintained in total confidentiality.

• Management performs both internal and external reviews, including evaluations on goods and services provided by Summit Employment & Training.

• Summit Employment & Training is committed in providing a safe learning environment with consideration to Work Health and Safety, Anti-Discrimination, Sexual Harassment, Workplace Relations, Workplace Communication, Local Council Regulations and Disability Access.

• Summit Employment & Training is committed to the provision of Quality Training and Services.

CODE OF CONDUCT & STUDENT BEHAVIOUR POLICY

• The primary responsibility for managing the training environment rests with the facilitator. Participants who engage in any prohibited or unlawful acts that result in disruption of a class may be directed by the facilitator to leave the training.

• Be punctual for your training sessions. If you are late for any reason, please have the courtesy to apologise and explain the reason why.

• Please respect other people’s personal space.

• Participants must turn off mobile phones whilst in training room. If you have any problems or concerns, please speak with your Case Manager prior to training.

• All participants in the training room must act with respect towards others and themselves.

• Headwear must be removed upon entering the training room.

• Abusive language, gestures or behaviours towards anyone is not accepted.

• Please respect others and their right to participate in training.

• Any form of discrimination will not be tolerated.

• All training is focused on a “can do attitude” choose yours.

• The actions of participants must not endanger the health safety or welfare of others.

• It is your right to disagree with our code of conduct. If you have any problems or concerns, please speak with your Trainer or other staff member of Summit Employment and Training.

• Foul language in general is not accepted at Summit Employment and Training from staff or participants.